Newest KB Articles

ChillKat47 Error in CVO

Mon, 24 Nov 2025 14:16:30 GMT

For the error "Could not load file or assembly 'ChilkatDotNet47.dll' or one of its dependencies. The specified module could not be found.". the fix is to download and install the latest version of both the 32 bit and 64 bit versions of the Microsoft visual C++ runtime. Download from the links below and install BOTH versions.

32 bit version: https://aka.ms/vc14/vc_redist.x86.exe
64 bit version: https://aka.ms/vc14/vc_redist.x64.exe

Set up Mac mail with IMAP

Mon, 03 Feb 2025 16:45:05 GMT

IMAP is a protocol that keeps all messages and folders on the server. In addition, IMAP idle is an optional feature of the IMAP protocol that pushes all new messages to Outlook as they are received by the mail server. Unlike POP, IMAP offers two-way communication between your Connectweb SmarterMail mailbox and your email client(s). This means when you log in to the Connectweb SmarterMail Web interface (https://mail.connectweb.net), actions you performed on email clients and mobile devices will automatically appear in the Web interface (and vice versa). IMPORTANT: It is recommended that you avoid putting sub-folders under your Inbox as IMAP synchronization with most email clients is unreliable. This is a limitation of mail clients and NOT Connectweb's SmarterMail. While the Connectweb SmarterMail web interface (https://mail.connectweb.net) does allow you to create folders in your inbox, realize that those folders may not appear in your email client.

Follow these steps to set up Apple Mail to sync with Connectweb's SmarterMail via IMAP :

On your Mac, open System Preferences.
Click Internet Accounts.
Click Add Other Account...
Select Add a Mail account and click Create.
Complete the full name, full email address and password fields.
Click Create.
A message will appear saying "Account must be manually configured". Click Next.
For the Incoming Mail Server Info, select the IMAP for account type. Complete the required fields: Mail Server (mail.connectweb.net), User Name (enter your full email address), and Password.
Click Next.
For the Outgoing Mail Server Info, fill in the required fields: SMTP Server (mail.connectweb.net), User Name (enter your full email address), and Password.
Click Create.
Your account is now created and you'll see an account summary page.

Mac Mail is now set up to send and receive emails using IMAP.

Configure Outlook for MacOS using EWS

Mon, 03 Feb 2025 16:41:49 GMT

NOTE: This KB is for new (i.e., Outlook 2016 and newer) versions of Outlook for MacOS.

Using the instructions, below, you can set up a Connectweb SmarterMail account in Outlook for Mac. Using these steps, all fields should get populated. However, in some instances the Full Name field may not populate. In these cases, and alternate means for entering that information is provided.

Open Outlook.
Open the Tools menu and select Accounts.
If there are no accounts, click the Add Email Account button. Otherwise, click the + button in the bottom right and select New Account.
Enter the user's full email address and click Continue.
Outlook should automatically identify the server as an Exchange server. If it asks you to choose the provider, select the Exchange option.
Set the Method to "User Name and Password."
Make sure the user's email is entered in the "Email Address" and "DOMAIN\username or Email" fields.
Enter the associated password in the Password field.
Do not populate the "Server (optional)" field. Populating this field will bypass the autodiscover and will not automatically populate the Full Name field for the account.
Click Add Account.
If Outlook gives the error "Unable to add account," verify that all fields are properly populated. If the "Email Address", "DOMAIN\username or Email", and Password fields are properly populated, you can try to continue by entering the URL mail.connectweb.net. For example, mail.example.com. Note: This error message could be an indication that the autodiscover for your domain is misconfigured or that your account does not have MAPI/EWS enabled. Please contact Connectweb Technologies.
If the account connected successfully at step 10, Outlook should begin syncing. If the account only connected after providing the optional server address, you will need to manually populate the Full Name field for the account.

Populating the Full Name field

In some cases, an account that was successfully added to Outlook may not display the user's full name properly. In these instances, the Full Name can be entered manually. This field is located in Tools > Accounts, and is under Personal Information. Simply enter the user's full name and save the changes. Whatever is added in this field will be used as the display name as the From: address

My.ShipRush Logo & Email Templates

Thu, 01 Aug 2024 18:15:36 GMT

The code to paste into the Modern Email Template is below. Please watch the video linked below to learn how to install the template.

Custom Vantage Office & My ShipRush Part 3:

https://youtu.be/40uM84cw0Qk?si=jjcUQJUFKLuAdNbT

Modern Email Template Code:

<div class="container_35" id="report_packinglist" style="margin-left: auto;margin-right: auto;width: 805px;font-family: Verdana, Geneva, sans-serif;font-size: 14px;color: #686b74;">
<div class="grid_35" id="header" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 804px;padding: 25px 0;">
<div class="grid_31 alpha" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 712px;">@Model.Image("logo")<br />
@Model.Params.Title</div>

<div class="grid_4 omega" id="header_right" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 91px;font-size: 80%;">Notification<br />
<strong style="font-size: 180%;">Shipped</strong></div>

<div class="clearfix" style="zoom: 1;"> </div>
</div>

<div class="sp" style="font-size: 0;border-bottom: 1px solid #ededed;line-height: 0;height: 0;clear: both;margin: 0 100px;"> </div>

<div class="grid_35" id="shipping_notification" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 804px;padding: 40px 0 40px 0;font-size: 125%;color: black;">
<div>Your order has been shipped via <span class="template-merge-code">@if(Shipment.UseServiceAsString) { @Shipment.ServiceAsString } else { @TUPSServiceEnumExtention.ToHuman(Shipment.UPSServiceType) }</span>.</div>

<div>Your tracking number is: <span class="template-merge-code"><a href="@Model.GetTrackingUrl(Shipment ?? string.Empty)">@Shipment.ShipmentNumber</a></span></div>
<!-- <div>@Shipment.ShipmentNumber</div> -->

<div class="clearfix" style="zoom: 1;"> </div>
</div>

<div class="grid_35" id="content_top" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 804px;padding: 25px 0;">
<div class="grid_18 alpha" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 413px;">
<h2 style="margin: 0 0 15px;font-size: 125%;color: #222222;">@ShipTo.FirstName @ShipTo.LastName</h2>

<div>@ShipTo.Company</div>

<div>@ShipTo.Address1</div>

<div>@ShipTo.Address2</div>

<div>@ShipTo.City @ShipTo.State @ShipTo.PostalCode</div>

<div>@ShipTo.Country</div>
</div>

<div class="grid_17 omega" id="invoice_info" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 390px;background: #39b8d3;color: #ffffff;">
<div class="grid_5 prefix_1 alpha padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 114px;padding-left: 23px;padding-top: 12px;padding-bottom: 12px;">Order Number</div>

<div class="grid_10 suffix_1 omega padding txt_right" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 229px;padding-right: 23px;padding-top: 12px;padding-bottom: 12px;text-align: right;">@Order.OrderNumber</div>

<div class="invoice_info_sp" style="font-size: 0;border-bottom: 1px solid #84d3e4;line-height: 0;height: 0;clear: both;"> </div>

<div class="grid_5 prefix_1 alpha padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 114px;padding-left: 23px;padding-top: 12px;padding-bottom: 12px;">Order Date</div>

<div class="grid_10 suffix_1 omega padding txt_right" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 229px;padding-right: 23px;padding-top: 12px;padding-bottom: 12px;text-align: right;">@Convert.ToDateTime(Order.OrderDate).ToString("d")</div>


<div class="invoice_info_sp" style="font-size: 0;border-bottom: 1px solid #84d3e4;line-height: 0;height: 0;clear: both;"> </div>
<div class="grid_5 prefix_1 alpha padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 114px;padding-left: 23px;padding-top: 12px;padding-bottom: 12px;">P.O. Number</div>

<div class="grid_10 suffix_1 omega padding txt_right" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 229px;padding-right: 23px;padding-top: 12px;padding-bottom: 12px;text-align: right;">@Package.PackageReference2</div>

<div class="clearfix" style="zoom: 1;"> </div>

</div>

<div class="grid_35" id="content" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 804px;padding: 25px 0;">
<div class="grid_35 alpha omega" id="report_packinglist_table_head" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 804px;background: #39b8d3;color: #ffffff;text-align: center;">
<div class="grid_4 alpha padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 91px;padding-top: 12px;padding-bottom: 12px;border-right: 1px solid #84d3e4;">SKU</div>

<div class="grid_17 padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 390px;padding-top: 12px;padding-bottom: 12px;border-right: 1px solid #84d3e4;">Description</div>

<div class="grid_4 padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 91px;padding-top: 12px;padding-bottom: 12px;border-right: 1px solid #84d3e4;">Quantity</div>

<div class="clearfix" style="zoom: 1;border-right: none;margin-left: 0;"> </div>
</div>
<!-- orderitems:start -->

<div class="grid_35 alpha omega report_packinglist_table_row" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 804px;background: #e8e8e8;text-align: center;">
<div class="grid_4 alpha padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 91px;padding-top: 12px;padding-bottom: 12px;border-right: 1px solid #f1f1f1;white-space: nowrap;overflow: hidden;text-overflow: ellipsis;">@item.ExternalID</div>

<div class="grid_17 padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 390px;padding-top: 12px;padding-bottom: 12px;border-right: 1px solid #f1f1f1;white-space: nowrap;overflow: hidden;text-overflow: ellipsis;">@item.Name</div>

<div class="grid_4 padding" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 91px;padding-top: 12px;padding-bottom: 12px;border-right: 1px solid #f1f1f1;white-space: nowrap;overflow: hidden;text-overflow: ellipsis;">@item.Quantity</div>

<div class="clearfix" style="zoom: 1;border-right: none;margin-left: 0;white-space: nowrap;overflow: hidden;text-overflow: ellipsis;"> </div>
</div>
<!-- orderitems:end -->

<div class="clearfix" style="zoom: 1; clear: both;"> </div>
</div>

<div class="clearfix" style="zoom: 1;clear: both;"> </div>

<div class="push_25 grid_10 alpha omega" id="report_packinglist_tax" style="display: inline;float: left;position: relative;margin-left: 0;margin-right: 0;width: 229px;left: 575px;">
<div class="clearfix" style="zoom: 1;clear: both;"> </div>
</div>

<div class="clearfix" style="zoom: 1;clear: both;"> </div>

<div class="clearfix" style="zoom: 1;clear: both;"> </div>
</div>

<div class="clearfix" style="zoom: 1;clear: both;"> </div>

<div class="sp" style="font-size: 0;border-bottom: 1px solid #ededed;line-height: 0;height: 0;clear: both;margin: 0 100px;"> </div>

<div class="grid_35" id="footer" style="display: inline;float: left;position: relative;margin-left: 1px;margin-right: 0;width: 804px;padding: 25px 0;">@Model.ToRawString(Model.Params.TermsAndConditions)</div>

<div class="clearfix" style="zoom: 1;clear: both;"> </div>

My.ShipRush CVO Scale Codes

Thu, 01 Aug 2024 15:12:32 GMT

The ShipRush Toolbox Installer can be found inside of your my.shiprush.com account under the Scale & Scanner section.

Common Scales Codes for CVO & My.ShipRush

Metler-Toledo BC-60: PID: F000 VID: 0EB8	USPS Model DS25 PID: 6A79 VID: 1446	Stamps.com Scale PID: 6A73 VID: 1446
Dymo Model M25-US Vid 0922 Pid 8003	USPS Model DG330 PID: 6A78 VID: 1446	Stamps.com Model SDC-550 PID: 2474 VID: 0550
Fairbanks SCB-R9000-14U Vid 0B67 Pid 555E

My.ShipRush Info and Downloads

Thu, 01 Aug 2024 01:34:53 GMT

The ShipRush Toolbox Installer can be found inside of your my.shiprush.com account under the Scale & Scanner section.

Custom Vantage Office and My ShipRush Part 1:
https://youtu.be/pDktnZm3gO4?si=FpRpS2sfjc0eFFQ9

Custom Vantage Office and My ShipRush Part 2:

https://youtu.be/ZBL5qSi_-Y8?si=CntGGyLipzbyyJwh

Custom Vantage Office and My ShipRush Part 3:

https://youtu.be/40uM84cw0Qk?si=JudYWmUvZRzj-Eu8

Common Scales Codes for CVO & My.ShipRush

eM Client Mail Software with Connectweb

Tue, 12 Mar 2024 13:07:28 GMT

You MUST log in to https://mail.connectweb.net with your domain administrator user in order to set up the licensing described below.

Connectweb SmarterMail users have FREE access to one of the most powerful and fully customizable email clients around. eM client offers an ideal replacement for Microsoft Outlook and is available for both Windows and MacOS. It gives users the features they need, and the functionality they expect, including calendars, contacts, tasks, notes, instant messaging integration, sharing and collaboration, delegation, automated account configuration, and more!
The way eM Client's licensing works is each organization receives one license key, but a single key can have multiple devices activated. For example, one key can have 10 devices attached to it. Activations can be added at any time, and each activation acquired receives the 25% discount from eM Client.

Domain Verification

In order to receive an eM Client license, the domain first needs to be verified. To verify the domain, do the following:

Go to Settings -> Domain Settings
Select eM Client Licensing from the tree menu.
In the content pane, click the Request Code button on the Verify Domain card.

In the background, SmarterTools will generate a verification code that's sent to the email address of the domain administrator walking through the eM Client licensing process. This ensures that the domain is set up properly and is able to receive email from an external sender, which is a requirement because the license key is sent directly from eM Client.

Go to the domain administrator's inbox and look for the verification email. It will come from "noreply@smartertools.com".
Copy the verification code. (NOTE: Codes can only be used ONCE, and they expire in 4 hours.)
Return to the eM Client Licenses page and paste/type in the code.
Click the Verify Code button.

Domain verification is complete when the page refreshes and you see a new page with a short form to fill out.

License Ownership

Once the domain is verified, some basic information about the organization requesting the license is required in order to get the license key from eM Client. It's important to note that the eM Client license should be associated to a business rather than an individual. While the domain administrator can be the one to request the license, a shared organizational email address (e.g., vendors@your-domain.com) or a management address should probably be used for the account that's created in eM Client's License Manager. This ensures that any issues with the license can be handled by any domain administrator rather than a single individual. The information requested includes:

Organization Name* - The name of the company, business, or individual who will own the license key.
Full Name - The full name of the organizational contact.
Owner email address* - The email address for the organization that will be associated with the key.
Confirm owner email address*
Country - The local of the organization.
Privacy policy links and confirmation - We take great care in selecting our partners. However, it is still a good idea to read and understand the privacy, cookie, and data protection policies of any company you do business with.

Only "Organization Name" and "Owner email address" are required. Once the information is filled out, click the Submit button.

Getting a License Key

Clicking "Submit" sends the information to eM Client and then the eM Client license key is returned. The page will reload and information about the key is displayed on the page for the domain administrator. This information includes:

The Activation Key itself and the number of device activations in use versus available devices. The key can be passed out to the users you want to activate eM Client. There is a handy "copy to clipboard" icon as well. Initially, you will see (0 of 3 Devices), but that will increment as people start using the key you pass out, and as you add device activations.
The "Support" date shows when eM Client's complimentary "VIP support" will expire. eM Client Pro users are provided with 12 months of "VIP Support" directly from eM Client. At the end of the 12 months, VIP Support can be renewed as needed.
"Version" information gives you the major version that's associated to the key. All minor updates to eM Client Pro users are available for free. Once a new major version is released, the license owner can purchase the upgrade to that major version, if they're so inclined.

In addition, a new email is sent to the domain administrator walking through the eM Client process AND to the address input for the "Owner email address". This email details how to access eM Client's License Manager.

Managing Activations

Once the domain administrator receives the license key, it can be distributed to users of the domain. Users will need to download eM Client for their particular platform, either Windows or MacOS. (Currently, eM Client is BETA testing mobile versions for Android and iOS.)

Once the first license is activated, it will appear on this page. Information about the activation is also displayed. The information includes:

Account - The email address of the user who activated the license. This will be the account that's listed first in eM Client. Therefore, if multiple accounts are set up, this would be the one that appears at the top of the list of accounts in eM Client's Settings. NOTE: if N/A is displayed, this means the license was activated in an eM Client installation, but an account was set up WITHOUT email. For example, a user set up their account to only use chat (XMPP) or set it up using EWS or WebDAV and only set up calendars, contacts, or a both. In order for an email account to be listed it must be set up for email.
Activated - The date and time the account was activated in eM Client.
Last IP - The IP address used to activate the account.
Last Version - The version of eM Client being used by that account.
Activation State - Whether the account is Active or Inactive, meaning whether the account is using an eM Client activation or not.

Domain administrators also have the ability to activate or deactivate Accounts from this page. Simply select an account and use the Actions menu to perform the necessary action. It's also possible to use the right-click context menu on an account. (Deactivating licenses can take up to 24 hours based on how eM Client's licensing system processes license requests.)

Purchasing Additional Device Activations

As mentioned, additional device activations can be purchased directly from eM Client at a 25% discount. To purchase additional activations simply click the Purchase button at the top of the eM Client Licenses page. Clicking that will take a domain administrator to a landing page on eM Client's website where additional device activations can be purchases. The activations are automatically discounted and added to the license key assigned to the domain. (As an added benefit, eM Client already discounts additional device activations, and the 25% discount available to SmarterMail users is ADDED to that discount!)

Once a purchase is complete, confirmations are sent to the Organizational email. Simply refreshing the page will display a new (X of Y Activations) line, showing the increase in available device activations, next to the Activation Key on the eM Client Licenses page.

Set up Mac mail with IMAP

Fri, 06 Oct 2023 17:30:46 GMT

IMAP is a protocol that keeps all messages and folders on the server. In addition, IMAP idle is an optional feature of the IMAP protocol that pushes all new messages to Outlook as they are received by the mail server. Unlike POP, IMAP offers two-way communication between your SmarterMail mailbox and your email client(s). This means when you log in to the SmarterMail Web interface, actions you performed on email clients and mobile devices will automatically appear in the Web interface (and vice versa). IMPORTANT: It is recommended that you avoid putting sub-folders under your Inbox as IMAP synchronization with most email clients is unreliable. This is a limitation of mail clients and NOT SmarterMail. While the SmarterMail web interface does allow you to create folders in your inbox, realize that those folders may not appear in your email client.

Follow these steps to set up Apple Mail to sync with SmarterMail via IMAP :

On your Mac, open System Preferences.
Click Internet Accounts.
Click Add Other Account...
Select Add a Mail account and click Create.
Complete the full name, full email address and password fields.
Click Create.
A message will appear saying "Account must be manually configured". Click Next.
For the Incoming Mail Server Info, select the IMAP for account type. Complete the required fields: Mail Server, User Name (enter your full email address), and Password.
Click Next.
For the Outgoing Mail Server Info, fill in the required fields: SMTP Server (mail.example.com), User Name (enter your full email address), and Password.
Click Create.
Your account is now created and you'll see an account summary page.

Only encrypted connections are supported by our mail servers, so please use the following settings:
Username: your FULL email address
Password: password for your email account
Incoming/outgoing servers name: mail.connectweb.net

Incoming server type: IMAP or POP3
Incoming server (IMAP): 993 port for SSL, 143 for TLS/STARTTLS
Incoming server (POP3): 995 port for SSL

Outgoing server (SMTP): port 465 for SSL, port 25 for TLS/STARTTLS
Outgoing server authentication should be switched on, SPA (secure password authentication) must be disabled.

Mac Mail is now set up to send and receive emails using IMAP.