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Void Invoice button is in the Invoice form > Tools dropdown list (click Tools button in the Invoice form) to allow you to void Posted or Unposted Invoice.
Invoice that can be voided must be:
a.) | With no related payment transactions (non related credit card charge payment) |
b.) | In the case of a credit card charge, the said payment must be voided. |
This message will be shown when you void an Invoice and any of the above 2 requisites are not met.
For example, create an Invoice and then receive payments for that Invoice. This message will be shown when you try to Void the Invoice with payments.