Within the Order Manager link you will find a listing of all the orders currently on your site. You can view the orders by setting a date range which is located at the top of the screen.
In the middle of the screen you will see a table with a list of order information inside. You can view different groupings of orders by clicking on the gray buttons (ie: On Hold, Problem, Unpaid, Unshipped, Completed).
To view inside a particular order first you must check the box (located on the left of the table) to select the order and then select an Action, you can also view an order by clicking directly on the order number or clicking on the username.
At the bottom of the screen you will see we have included a key for your reference. Each symbol and color is explained for your reference.
To perform an action choose from the drop down menu and then click the arrow button.
View Order Details: this action will allow you to view the order details on another page. You may also view order details by clicking on the order number or the username.
Receive Payment: this action will obtain the payment for the order.
Mark Unpaid: this action will mark the order status as unpaid.
Mark Paid: this action will mark the order status as paid.
Ship Items: this action will mark the item to be shipped, it will also bring you to a section where you may print a packing slip to be placed inside the package.
Mark Part. Shipped: this action will mark the order status as partially shipped.
Mark Shipped: this action will mark the order status as shipped.
Edit Order: this action will bring you into a screen where you are able to edit the order, make adjustments to the customer contact information, status, quantity, unit price, shipped/returned, discounts, shipping discounts, and the ability to add items to the order.
Mark in Progress: this action will mark the order status as in progress.
Mark on Hold: this action will mark the order status as on hold.
Mark as Problem: this action will mark the order status as a problem.
Packing Slip: this action will bring you to a screen where the packing slip can be viewed or printed.
Print Invoice: this action will bring you to a screen where you can view or print the invoice.
Print Admin Receipt: this action will bring you to a screen where you can view or print the admin receipt of the order.
Print Production Slip: this action will bring you to a screen where you can view or print the production slip (which details the customizable products) of the order.
Resend Admin E-mail: this action will re-send the admin e-mail.
Quick Complete: this action will change the order status to all green circles, meaning that the order has been filled, shipped, and paid in full.
HELPFUL TIP: In order for your site to be PCI Compliant it is important that you mark your orders as complete so the order payment information is removed properly from your site. To view how long your store holds CC payment information go to the Settings Tab > Orders > "Clear CC numbers from completed orders older than"