Emails going into the junk mailbox

The solution is as simple as changing the settings on the spam filter within your email. Below are two way to do this depending on what you use, Outlook or Smarter mail. Also please note that if you are using Outlook depending on the version you are running the settings may be in another placed then specified below.

Smarter mail:

 1)      Login and go to the Settings tab on the left hand side of the screen the second to last option from the bottom.

2)      Once here click on the plus sign next to the folder called “Filtering”

3)      Then you will see three options Folder Auto-Clean,  Content Filtering, and Spam Filtering. You can then click on spam settings.

4)      Next you will see under Options that you are currently using the default spam settings. You can go ahead and choose override spam settings.

5)      Then next to options you should see “Actions” tab, click this tab.

6)      Here is where you can adjust the spam settings further and be more specific.

7)      Once you have made any changes you’d like here make sure you click save at the top before closing out of your email otherwise your settings will not be saved.


  1. On the Tools menu, click Options to open the Options dialog box.
  2. On the Preferences tab of the Options dialog box, under E-mail, click Junk E-mail to open the Junk E-mail Options dialog box.
  3. Select the level of protection that you want:
  • No Automatic Filtering     Although this turns off the automatic Junk E-mail Filter, Outlook continues to evaluate messages by using the domain names and e-mail addresses in your Blocked Senders List, and also continues to move messages from blocked senders to the Junk E-mail folder.
  • Low     If you don't receive many junk e-mail messages, or want to filter out only the messages that are most obviously junk, select this option.
  • High     If you receive lots of junk e-mail messages, but do not want to restrict the messages that you see to those from senders on your safe lists, select this option. However, you should periodically review messages moved to the Junk E-mail folder, because some legitimate messages might also end up there.
  • Safe Lists Only     If you receive lots of e-mail messages, you can select this option. Any e-mail message that is sent neither from someone on your Safe Senders List nor to a mailing list on your Safe Recipients List, will be treated as junk.
 Note   Changing the level of protection affects only those mail accounts that deliver and save e-mail messages to your computer. This includes all e-mail accounts that use a Personal Folders file (.pst), including POP3 and IMAP, and Microsoft Exchange accounts that are configured to use Cached Exchange Mode, which use an Offline Folders file (.ost).

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