Content Tab > Content Menu > E-mail Messages

Within the E-mail Messages link you will find a listing of all the e-mails sent to your customers for you to edit.

Forget Password E-mail: this e-mail is sent out to the customer when they are trying to sign-in to your site and have forgotten their password. The link below their username and password (in the sign-in area) allows them to type in their username (e-mail address) to have the system e-mail them a new password.

Edit Forget Password E-mail Message:

To edit the e-mail message for the Forgot Password E-mail click the Edit button. Once inside you are able to choose from sending an e-mail in Text format or in HTML format. If you have chosen text format you may type in the message field with normal text. If you have chosen HTML format you must type in HTML within the message field.

At the bottom of the screen we have included helpful tags for you to paste into the message section if you would like to add more information for the customer to see.

Customer Receipt E-mail: this e-mail is sent to the customer as soon as they have made a purchase on your site.

Edit Customer Receipt E-mail:

To edit the e-mail message for the Customer Receipt E-mail click the Edit button. Once inside you are able to choose from sending an e-mail in Text format or in HTML format. If you have chosen text format you may type in the main message field with normal text. If you have chosen HTML format you must type in HTML within the main message field.

Next you may choose to include a small proof of the product to be attached to the e-mail.

And finally, you may adjust the "From" field, "CC" field, "Subject" field, "Main Message" field, "Line Item Repeating Section" field, "Custom Product Header" field, "Custom Product Detail Repeating Section" field, and the "File Download" field.

Order Status Update E-mail: this e-mail is sent to the customer as soon as the status of their order has changed within the Orders tab, however first you must enable this feature by heading to the Settings tab > General Options check the box next to "Automatically Send Status Update Emails" (located third from the bottom of the page).

Edit Order Status E-mail:

To edit the e-mail message for the Order Status E-mail click the Edit button. Once inside you are able to choose from sending an e-mail in Text format or in HTML format. If you have chosen text format you may type in the message field with normal text. If you have chosen HTML format you must type in HTML within the message field.

Next you may adjust the "From" field, "Subject" field, "Message" field, "Line Item Repeating Section" field, and the "File Download" field.

At the bottom of the screen we have included helpful tags for you to paste into the message section if you would like to add more information for the customer to see.

Administrators Receipt of New Orders: this e-mail is sent to the admin username of your site when new orders are placed on your site.

Edit Administrators Receipt of New Orders E-mail:

To edit the e-mail message for the Administrators Receipt of New Orders E-mail click the Edit button. Once inside you are able to choose from sending an e-mail in Text format or in HTML format. If you have chosen text format you may type in the message field with normal text. If you have chosen HTML format you must type in HTML within the message field.

Next you can choose which type of image file you would like to send along with the receipt; either jpg, bmp, emf, gif, png, tiff, or wmf.

Next you may adjust the "From" field, "Subject" field, "Message" field, "Line Item Repeating Section" field, "Custom Product Header" field, "Custom Product Detail Repeating Section" field, and the "File Download Message" field.

At the bottom of the screen we have included helpful tags for you to paste into the message section if you would like to add more information for the customer to see.

It's important to observe whether or not your email messages reflect a green circle or a red circle. If they are green circles your content matches the default content, if they are red circles your content does not match the default content.

HELPFUL TIP: If you are experiencing trouble with this e-mail and your content does not match we recommend clicking the "Reset to Default" button.

Export Attachment on New Orders Receipt: this e-mail sends a file which can be used to import order information into an application of your choice; such as an order entry system. You may determine the file type (xml as default, or csv) by clicking the edit button.

To edit the e-mail message for the Export Attachment on New Orders Receipt E-mail click the Edit button. Once inside you are able to choose whether or not you would like to export an attachment. Check the box if you would like an attachment created. Next you may determine which type of file extension will be placed on the attachment file (either .xml or .csv).

Next you are able to edit the message that is sent, if you would like to change the information that will be collected delete the exhisting xml from the box and paste tags that we have included at the bottom of the page with commas (,) separating each tag. This will allow you to choose which order information is collected.

When you are finished editing the message, you may do the same to the Line Item, Custom Product Header, and Custom Product Detail boxes.

Click the Save Changes button to save all of your changes when you are finished.

Drop Shipper Notice: this e-mail is sent to the "Ship From" address within the product. When editing products under the General Information link > Shipping Section you may set the product to ship from "Store's Address" (which would be your store), "Vendor," or "Manufacturer." Once you have selected where the product will "Ship From" you may set which Vendor/Manufacturer is to be connected with the product by clicking on the "Advanced Section," also within the General Info of the product.

The Drop Shipper will be emailed as soon as an order has been made with an item that is set to "Ship From" either a Vendor or Manufacturer.

Gift Certificate E-mail: this e-mail is sent to the username who purchased the gift certificate.

To edit the e-mail message for the Gift Certificate E-mail click the Edit button. Once inside you are able to choose from sending an e-mail in Text format or in HTML format. If you have chosen text format you may type in the message field with normal text. If you have chosen HTML format you must type in HTML within the message field.

Next you may adjust the "From" field, "Subject" field, and the "Message" field.

At the bottom of the screen we have included helpful tags for you to paste into the message section if you would like to add more information for the customer to see.

When you are finished editing the email be sure to click the Save Changes button at the bottom of the page.