Tips

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Tips

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Add the Live Support button to a HTML Rotator within your homepage content on your site. Move the button to the top of the column so it is easily viewed by the customer. If a visitor sees it consistently as they navigate the site, they are more apt to click rather than search for it on a particular page.
Use the proactive chat or auto engage feature on your site to encourage people to chat. If a customer is on a product specific page for over 1 minute, engage them into a chat to see if they need help.
Use a custom button that does not blend too much within the site. Having an animated gif works much better that a non-animated one.
The button placement is important, do not bury the icon/ button deep within site. Do not place the button at the very bottom of the page so that customers have to scroll down in order to see it. Put the access to online help right next to the product being displayed.
It is recommended to use a button with a human picture. It helps reassure your customer that they are chatting with an actual person.
To promote sales oriented chats; place the support button right on the shopping cart page. This will ensure that most of the people viewing the button are serious buyers who can be up sold/or are worth spending time chatting with.